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December 2007 Ivan Dodin of Melbourne bought a pre owned late model Saab after getting the 'thumbs up' on a roadworthy inspection conducted by the RACV from a registered motor vehicle dealer. After he purchased the vehicle IVIC alerted Ivan to apparent blemishes and inconsistencies on the vehicle with the RACV report. A Structural Tolerance Report later revealed that Ivan's car had been involved in a previous collision which was not disclosed to him prior to purchase. Being a journalist his curiosity was aroused when he tried to obtain a collision history of his vehicle and was 'stonewalled' when he was able to determine contributing negligence by a number of stakeholders. The IVIC 'Structural Tolerance Report' has been able to provide Ivan with the proof he needs to sue the parties responsible for non disclosure and diminished value damages on his vehicle purchase. Had it not been for IVIC and their expertise I would have been non the wiser. I recommend to everyone who is considering buying a pre owned vehicle to first obtain an IVIC Structural Tolerance Report before you buy, it will prevent many problems ……. (Ivan Dodin) Ivan
happy to speak to others who might find themselves in a similar
situation. 16
December 2007 Being lured by a TV commercial for cost effective motor insurance, Tim Evans bought a policy for his Subaru sedan with Budget Insurance and was happy until it was time to make a claim. Being an avid skier and car enthusiast Tim lost control of his pride and joy on icy roads in the snowfields causing extensive damage to the underbody. Tim made a claim and (he thought) the damage was repaired correctly. Tim wasn't entirely happy with the quality of repairs and was continually frustrated with the lack assistance when he made subsequent complaints about getting the car repaired to a safe standard, however Budget Insurance did not appear to want to help him any further. Concerned about the integrity of the repairs, Tim took his car into IVIC for a 'Structural Tolerance Report' and was horrified to learn that his car had not been repaired as promised but still had existing substantial collision damage to the underbody. The collision repairs compromised the vehicle so much that it was unsafe to drive. Tim took the IVIC Structural Tolerance Report to Budget substantiating his claims of inferior collision repairs. Budget only then arranged for Tim's vehicle to be repaired correctly. It
was only because of IVIC's professionalism and expertise that
I was finally able to get some satisfaction……….(Tim
Evans) 10
December 2007 Unluckly to be involved in a vehicle collision, Mrs Kerry KORNHAUSER was very disappointed with the administration of the poor quality of collision repair work conducted by AAMI to her late model Toyota Yaris. She felt because she was a woman she was not taken seriously when she complained about the poor quality of collision repairs conducted to her vehicle so she took her collision repaired car into IVIC for an independent assessment of the repairs. IVIC
identified nineteen (19) faults which were not repaired to manufactures
specifications. I believe without the IVIC report I'd still be fighting to get my car repaired properly……(Mrs Kornhauser) Mrs Kornhauser is happy to speak to others who might find themselves in a similar situation. Call 1300 00 IVIC for Mrs Kornhauser's contact details. 7
December 2007 Mr
Tsz Kin Au took his car to IVIC for a post collision repair inspection
after his complaint of poor workmanship fell on deaf ears with
his insurer Just Car Insurance. Mr Au was further outraged to learn that toxic exhaust fumes were also possibly being sucked into the cabin through a faulty rear hatch which could have caused him to fall unconscious and crash whilst he was driving. He was immediately placed him into a loan car when he produced the IVIC Structural Tolerance Report confirming his complaint to his insurer whilst his car underwent rectification work. His
vehicle was repaired and later returned to him in the condition
he had expected on the first occasion. Mr Au was reimbursed all
costs of having to prove his claim. 29
November 2007 Young car buyer Michael Breed become aware of huge problems with the vehicle he recently purchased from a licensed vehicle dealer when he had a slight collision. The dealer had breached his Duty of Care responsibilities by not disclosing that the vehicle Michael purchased had compromised structural damage and was not 'crashworthy' as a result of an earlier collision. The dealer claimed that he had properly conducted his Duty of Care by providing a current crashworthy certificate for the vehicle. Unfortunately for the dealer he did not have the structural integrity of the vehicle tested before he sold it to Michael. A Roadworthy certificate does not mean that the vehicle is Crashworthy. Michael tried to amicably resolve the matter but the dealer denied any wrong doing. He took his vehicle to IVIC where a Structural Tolerance Report revealed that the vehicle had undergone substantial collision repairs on previous occasions compromising the integrity of the vehicle. Michal now has the technical evidence he needs to prove that the vehicle he purchased was not only a lemon but was dangerously defective. I believe if it wasn't for IVIC I wouldn't have been able to prove my case. Everyone should get a structural tolerance report before they purchase another used vehicle……(Michael Breed) Michael
is happy to speak to others who might 23
November 07 Accountant Michael Argentino from Balwyn was interested to learn more about the new IVIC motor vehicle structural reporting business. Michael thought he'd have his vehicle checked to see how the IVIC Structural Tolerance Report measured up against his new and apparently undamaged CLK Mercedes. Michael was infuriated to learn that his new $140,000 vehicle was not only delivered to him outside the recommended manufacturers structural tolerances, but had undisclosed under body and rear suspension damage, a shortened wheel base and repaired front guard consistent to a previous collision and a rusting and bent drive shaft. The vibrations from the bent drive shaft would certainly over time cause other extensive differential damage. Michal is now pursuing an explanation and compensation from the dealer who sold him the car. Without IVIC I'd most certainly wouldn't know about the existing damage to my car. I recommend everyone who is buying a new (or used vehicle) to obtain an IVIC Structural Tolerance Report before they commit to any vehicle purchase…….(Michael Argentino) Michael is happy to speak to others who might find themselves in a similar situation. Call 1300 00 IVIC for Michael's contact details. 22
November 2007 Proud purchaser Mathew Musumeci of Preston brought his new Subaru Impressa STI only to be disheartened by continuous mechanical problems plagued with his new vehicle. Over the past 12 months Mathew has returned the vehicle a number of times to the Subaru dealer to receive a new replacement engine, two new drive shafts and soon, a new diff. Subaru have been unable to identify the cause of the continuous problems. Mat consequently brought his vehicle to IVIC which conducted a Structural Tolerance Report and identified what appeared to be a manufacturers fault in the structural tolerance in the vehicle. The structure integrity of this vehicle appears to be compromised which most certainly would be the catalyst of such mechanical problems said Tony Murdaca Director of Technical Operations at IVIC. Matt now has the technical evidence he requires to substantiate and negotiate a favourable settlement for his unmerchantable vehicle. Mat
is happy to speak to others who might Call 1300 00 IVIC for Mat's contact details. 20
November 2007 Financier Mr Sasha Caller of Melbourne crashed his expensive pride and joy Porsche Boxter when he swerved to miss an animal in the rain. The vehicle was towed to a prestige smash repairer in Elsternwick where Sasha was told the vehicle would be repaired in 2 weeks and given an old Hyundai courtesy car to drive. The repaired Porsche was returned to him after 4 weeks however he was not happy with the way it handled after the repair. Sasha took the vehicle into IVIC at West Melbourne where a Structural Tolerance Report was conducted on the vehicle only to discover dodgy repairs to the front suspension and near side chassis rail. IVIC discovered approx a further $30,000 of repairs were needed to this vehicle because the earlier repairs compromised the structural integrity of the vehicle causing a major safety defect. With the IVIC Structural Tolerance Report in hand, Sasha was able to prove his complaint without resistance from Just Car Insurance. Sasha was immediately placed into an Audi A4 courtesy car whilst he awaits the fate of his vehicle. It is expected the Porsche will now be written off. I can't believe the service, fantastic….. I recommend everyone should get their collision repaired car checked at IVIC…… (Sasha Caller) Sasha
is happy to speak to others who might 15
November 2007 Roz found a new used vehicle over the internet from a seller who produced a current Vic Roads roadworthy certificate. Wanting to be certain that the vehicle was safe, Roz also arranged a pre purchase inspection with the RACV which described the vehicle in 'Good Condition' Roz subsequently purchased the vehicle on the strength of the favourable reports of the two motoring authorities. She kept the vehicle for a short time however discovered things were just not right with the vehicle. She took the vehicle into IVIC for a Structural Tolerance Report which confirmed Roz' worst fears. The vehicle had structural and mechanical defects so apparent that they immediately wrote- off the vehicle as a death trap. It was also later revealed that Mrs Heillcar had purchased the vehicle which had previously been written off and repaired, however was not disclosed to her by Vic Roads nor was it identified on the RACV inspection report. If it wasn't for IVIC, I could have been killed or worst still permanently disabled …..Mrs Roz Hellicar Roz
is happy to speak to others who might find themselves 7
November 2007 After lodging numerous complaints Nissan Maxima owner Mr Truiong of Point Cook was not happy with the quality of the collision repairs that AAMI had administered to his car. He further claimed that he was not taken seriously when he made his complaints and that he was treated unfairly. Unable to get a resolution Mr Truiong turned to IVIC for help which not only substantiated his complaints, but was horrified to learn that IVIC identified further extensive and unrepaired under body collision damage remaining to his vehicle. It is clear that this vehicle was repaired to an inadequate budget and not to the standard as promised by the insurer said Tony Murdaca, Director of Technical Operations at IVIC. With an IVIC Structural Tolerance Report in hand Mr Truiong was not only able to get his vehicle repaired without further aggravation or frustration but was given a courtesy vehicle to drive free of charge whilst his car underwent no cost remedial repairs. If it wasn't for IVIC I'd still be driving a damaged vehicle and arguing with AAMI …….Mr Truiong Mr Truiong is happy to speak to others who might find themselves in a similar situation. Call 1300 00 IVIC for Mr Truiong's contact details 26
October 2007 Mr Luke Corluka of Footscray was excited when he purchased something he always wanted, a new BA Ford XR6 Ute however the joy was short lived. Almost immediately Luke noticed the vehicle had many problems, an annoying rattle in the cabin, excessive oil consumption, uncontrollable steering and other cosmetic flaws. Only after constant complaining was he able to get the rattle in the cabin rectified which turned out to be a manufacturers fault inside the rear pillar - there were no welds securing the 'inner' panel in place which involved a stripping the cabin completely. For the next two and half years he constantly complained to the Ford dealer about uncontrollable and dangerous action of the vehicle when braking, but the dealer could never locate the fault when test driving the vehicle. Extremely frustrated and displeased with Ford's service he turned to IVIC for further assistance. IVIC conducted a Structural Tolerance Report on the vehicle and within moments identified that the front suspension mounts and sway bar had a 16 ml distortion in tolerance and why the brakes were malfunctioning and not operating properly. All problems were apparently a manufacturers fault. Luke now has the technical evidence he requires to substantiate his complaint. Luke expects to now receive a favourable resolution to his long and protracted complaints. I've been going crazy trying to find someone who can find the problems with my ca r, however I didn't expect to find the expert assistance I did. Thank You IVIC……..(Mr Luke Corluka) Luke
is happy to speak to others who might find themselves 25
October 2007 Craig Veal is lucky to be alive after he fell asleep at the wheel of his expensive prestige Jaguar sedan and drove through a safety barrier snapping a power pole. The uncompromised structural integrity of the vehicle not only prevented him from sustaining injuries but probably saved his life. The vehicle was subsequently taken to a smash repairer in Laverton taking six months to repair the damage. When Craig finally had his car returned to him, he found numerous faults with the repaired vehicle and no amount of complaining to his insurer (RACV) and repairer was he able to get the problems rectified. He turned to IVIC who conducted Structural Tolerance Report on the vehicle. Senior IVIC technicians were horrified to find the amount of structural and cosmetic damage remaining on the car that had not been fixed. The car was so badly repaired that it could no longer be driven safely. RACV only admitted liability and settled the claim after Mr Veal was able to produce the required technical evidence with an IVIC Structural Tolerance report. Thank you IVIC you provide a wonderful service, I'll tell my friends…… (Craig Veal) Craig is happy to speak to others who might find themselves in a similar situation. Call 1300 00 IVIC for Craig's contact details. 3
October 07 The International Vehicle Integrity Centre Limited (IVIC) was able to help Mrs Margaret Shaw (Melbourne) obtain the collision repairs she was originally entitled to. Mrs Shaw the proud owner of a new Toyota Camry unfortunately had a collision soon after she took delivery of her new car. After three months in the Woods repair shop for what appeared to be minor cosmetic damage her vehicle was returned to her with unrepaired collision damage. After complaining and returning her vehicle to the repairer and insurer (AAMI) a number of times, her complaints apparently fell on deaf ears, not much was done to fix the problems. Frustrated and unhappy with the service and treatment, she turned to IVIC for assistance which conducted a forensic technical report on her vehicle. IVIC identified the unrepaired structural damage and a number of other poorly repaired cosmetic items on her new motor car. Armed with the IVIC Structural Tolerance Report to substantiate her claims, Mrs Shaw was finally able to obtain the satisfaction she first sought from her insurer and smash repairer. Thank you IVIC, where would I have been without you….. (Mrs Shaw) Mrs Shaw is happy to speak to others who might find themselves in a similar situation. Call 1300 00 IVIC for Margret's contact details. |
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