Happy Customers 2008?
Click here for testimonials from 2007

5 March 2008
SUNCORP YEILDS TO IVIC's INVOLVEMENT

After serious concerns surrounding the safety of collision repairs conducted to her son's new motor car were dismissed, Mrs Anderson of Brisbane found resolution when she introduced IVIC into her discussions with Suncorp Insurance.

The car, a six month old Ford Typhoon was extensively damaged by her husband in an unfortunate circumstances. The poorly repaired vehicle was returned to the Andersons with blatantly obvious defects which were later confirmed by a report issued by the RACQ, yet, Suncorp refused to rectify any defects.

Totally frustrated and no where to turn, Mrs Anderson searched the web and found IVIC and within a few days Suncorp gave her a new car.

I will most certainly recommend IVIC to anyone in need of such a service and am happy to speak further on your behalf………..(Mrs Anderson)
Mrs Anderson is happy to speak to others who might find themselves in a similar situation.

Call 1300 00 IVIC for Mrs Anderson's contact details.

29 January 2008
OWNER UNHAPPY WITH REPAIRS TO HIS COLLISON DAMAGED VEHICLE

Hoa Guyen unfortunately smashed his brand new Honda Accord only weeks after he bought it. Fortunately it was only a slight impact and the damage was only cosmetic.

Mr Guyen made a claim through his insurer and AAMI administered the repair claim alarmingly however, the vehicle was returned to him with missing wheel nuts and a very poor quality finish to the panel work.

The owner took the car to IVIC where he was able to obtain an independent assessment on the quality of the repairs and confirmation of his complaint.

My Guyen was immediately placed into a loan car (at no cost) whilst the poor repairs were rectified with two days. The cost of the independent report was reimbursed to Mr Guyen by the guilty party.

Thank you IVIC, very good……….(Mr Guyen)
Hoa is happy to speak to others who might find themselves in a similar situation.
Call 1300 00 IVIC for Hoa's contact details.

21 January 2008
AAMI DEFAULTS ON PROVIDING SAFE COLLISION REPAIRS

Phillip Pantano from Melbourne was dismayed with the lack of service he received from AAMI after he made a claim for collision damage as a result of an accident in his late model Jeep Cherokee.

After collecting his collision repaired vehicle Phillip immediately noticed that it did not drive the same as it did prior to the accident. He noticed vibrations from the front end which affected the steering and performance of the vehicle. After numerous complaints to fix the problem AAMI concluded the faults were not collision related.

Unhappy and frustrated and with nowhere to turn, Phillip thought he had to persevere with continual complaints until maybe something be done and unfortunately in the meantime the engine seized. Convinced the cause of the engine seizure was accident related, Phillip took his vehicle to IVIC where a Structural Tolerance Report was conducted on the vehicles chassis.

With the use of their unique equipment IVIC were able to determine the chassis tolerance readings were contrary to manufactures specifications and that the undercarriage still had unrepaired collision damage consistent to the earlier collision.
Phillip now has the evidence he requires to commence action for compensation for the diminished value of his vehicle.

Without IVIC I would not have the evidence I need to prove my claim…… (Phillip Tampano)

Phillip is happy to speak to others who might find themselves in a similar situation.
Call 1300 00 IVIC for Phillip's contact details.

Back to top